Free GCX-GCD pdf Files With Updated and Accurate Dumps Training [Q14-Q33]

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Free GCX-GCD pdf Files With Updated and Accurate Dumps Training

Top-Class GCX-GCD Question Answers Study Guide

Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2	Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 4	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

QUESTION 14
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

Number plan

Trunk

Edge

Outbound call

QUESTION 15
Only the API calls made using your organization’s OAuth Clients are considered for billing.

True

False

QUESTION 16
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

The maximum capacity that an agent may handle simultaneously for each supported media type.

The after call work time for each media type.

Time that an agent may spend on each media type.

Media types that can interrupt current interactions that an agent is handling.

QUESTION 17
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)

GET /api/v2/conversations/callbacks

GET /api/v2/conversations/calls

GET /api/v2/conversations/participants

GET /api/v2/conversations/chats

GET /api/v2/conversations/messages

GET /api/V2/conversations/attributes

QUESTION 18
Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

Numbering plan is also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements

It has to be created manually

QUESTION 19
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)

Minor Bugs

Non-Breaking

Breaking

New feature

Emergency

Deprecations

QUESTION 20
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.

The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.

The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.

QUESTION 21
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

Recordingld

Conversation

DBID

ivrld

QUESTION 22
Which of the following statements are true regarding the Preview API? (Choose two.)

They are intended to be released publicly at some point in the future.

Any developer may access these resources with no restrictions.

These resources are subject to both breaking and non-breaking changes at any time without notice.

QUESTION 23
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

You must know the exact coordinates of the new building.

You must have images of all the users located at the new location.

You must collect general information such as building address number of floors, location contact information, etc.

You must have the basic profile data for all users at the new location.

You must have Admin rights to Genesys Cloud CX.

QUESTION 24
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

QUESTION 25
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

Conversation Detail Record query

Conversation Aggregates query

Flow Aggregates query

Queue Observations query

QUESTION 26
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.

To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.

To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.

To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.

QUESTION 27
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

True

False

QUESTION 28
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

Gateway

SIP

Outbound Proxy

WebRTC

QUESTION 29
In Code Authorization grant OAuth flow, a code is exchanged for a token.

True

False

QUESTION 30
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

QUESTION 31
What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

QUESTION 32
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

True

False

QUESTION 33
For web chat, widget permissions must be assigned to the user.

True

False