Free Cisco 820-605 Test Practice Test Questions Exam Dumps [Q15-Q31]

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Free Cisco 820-605 Test Practice Test Questions Exam Dumps

Prepare Top Cisco 820-605 Exam Audio Study Guide Practice Questions Edition

Cisco 820-605 Exam Certification Details:

Exam Registration	PEARSON VUE
Recommended Training	Cisco Customer Success Manager (DTCSM) v2.1
Duration	120 minutes
Number of Questions	55-65
Exam Code	820-605 CSM

NEW QUESTION 15
How can Customer Success Plan tracking drive additional license purchases?

The Success Plan tracks the mean time to failure of the solution.

The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

The Success Plan tracks gains in user productivity and communicates this back to the business.

The Success Plan tracks the number of technical support cases opened.

NEW QUESTION 16
What is a financial implication of churn?

increase in service level

decrease in subscription

expansion of contract

decrease in discounts

NEW QUESTION 17
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

Have marketing write a blog post about the new solution.

Encourage the customer to purchase updated endpoints.

Block all alternative chat and video collaboration systems.

Conduct a survey to determine which collaboration solutions users are using.

Advertise additional user training sessions throughout the organization.

NEW QUESTION 18
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

Increase solution discount.

Identify workshops that could optimize performance.

Explore additional use cases to achieve business outcomes.

Confirm all required items have been purchased.

NEW QUESTION 19
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Customer Success Specialist

Technical Engineer

Sales Engineer

Solutions Product Manager

NEW QUESTION 20
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

risk management

credibility

business growth

cost efficiency

sustainability

NEW QUESTION 21
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

Implement

Adopt

Use

Onboard

NEW QUESTION 22
Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

Design and propose a discount on product G.

Contact and collaborate with the individuals involved in the onboarding of product E.

Offer and encourage the opportunity for the customer to participate in a success story for product F.

Identify and document barriers that impact product C.

NEW QUESTION 23
The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

Recognize tools that compete with the expansion opportunity and offer discounts to switch.

Conduct a discovery session to uncover their additional pain points.

Provide additional training on the current use case to drive adoption.

Present case studies that outline the benefits they achieved and highlight compelling metrics.

NEW QUESTION 24
What is the main objective of customer success?

customer’s return on investment

known and unknown features of product and solutions

customer’s reduction of risk

outcomes customers are trying to achieve

NEW QUESTION 25
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

moments of success when the customer acknowledges progress

successful contract renewal

green health scores over intermittent time periods

continuing results based on unexpected value

results that are not measurable

NEW QUESTION 26
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

NEW QUESTION 27
Which Customer Success activity is critical from the supplier perspective?

identifying opportunities for sales expansion

driving full adoption of the company’s technology across all supported solutions

ensuring the customer has a success plan and is achieving each milestone in a timely manner

listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved

NEW QUESTION 28
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

Administer twice-yearly student and staff surveys with two question related to IT

Measure the number of complaints raised by students

Use a combination of tailored surveys and IT tools-based metrics

Implement staff Super Users to provide feedback

NEW QUESTION 29
Which scenario represents a use case expand opportunity?

usage KPIs are on target entering the fourth quarter

supplementary training sessions are organized on existing features

solution management team adds headcount

endpoint security solution extended to cover data center servers in addition to laptops

NEW QUESTION 30
Refer to the exhibit.

What is the concern for a Customer Success Manager within this task of the RACI matrix?

Lack of sufficient expertise with minimal consulting stakeholders engaged.

Running the risk of under communicating with too few stakeholders involved.

It is difficult to get a consensus or agreement with the number of roles accountable.

Too many people are responsible, which leaves no clear leader.

NEW QUESTION 31
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

technical

business

operational

corporate culture