[2025] New CIS-ITSM exam Free Sample Questions to Practice [Q86-Q104]

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[2025] New CIS-ITSM exam Free Sample Questions to Practice

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NEW QUESTION 86
Where can a change manager define the conditions that must be met before a change request can move from one state to another?

State choices

State conditions

Model State Transition Conditions

Dictionary Overrides

NEW QUESTION 87
Can a group have a parent group?

Yes

NEW QUESTION 88
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

Create an Access control to hide the unnecessary CIs from the itil users

Make a show/hide UI action to show only the desired CIs to the itil users

NEW QUESTION 89
How are Additional Comments and Work Notes intended to be used in notifications?

Additional Comments – communicate with IT staff and end users; Work Notes – system generated log of updates

ServiceNow merely offers both so customers may choose whether to use one, both, or neither

Additional Comments – communicate with end users; Work Notes – communicate with IT staff

Additional Comments – communicate with IT staff; Work Notes – communicate with end users

Explanation
set Additional comments (Customer visible)

NEW QUESTION 90
Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

From an inbound email

From the service catalog

From the service portal

From an incident record

NEW QUESTION 91
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

No additional plugin is needed to add additional factors to calculate risk

Change Management – Risk Assessment

Change Management – Additional Factors

Change Management – Risk Survey

NEW QUESTION 92
The requested item table is extended directly from the task table

True

False

NEW QUESTION 93
What will be the new state once you click on the “Confirm” button in the problem form?

Closed

Resolved

Root Cause Analysis

Fix in Progress

NEW QUESTION 94
What is an example of a good use case for an Order Guide?

Order a set of Dishes

Order a Custom Automobile

Order a Technical Consultation

Order a Couch

Order a case of Laundry Soap

NEW QUESTION 95
How is granular read and write access for a specific change model defined?

Setting Advanced Security to true and applying user criteria

Configuring ACL’s on the Create New landing page

Change properties

Configuring ACL’s on the chge_model table

NEW QUESTION 96
The Problem table is extended from what table?

Outage

Problem Task

Task

Major Incident

Incident

NEW QUESTION 97
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

Service portfolio management

Catalog item management

Service mapping

Service catalog management

NEW QUESTION 98
Which of the following is NOT an option in the incident’s Resolution code drop down list?

Solved Remotely (Permanently)

Solved (Work Around)

Not Resolved (Too Costly)

Canceled by caller

Explanation
All the listed options are actual options in the Resolution code field except the “Canceled by caller”.

NEW QUESTION 99
Which of the following ways can be used to detect problems? (Choose all that apply.)

Top-down problem detection

Reactive problem detection

Proactive problem detection

Bottom-up problem detection

Third-party integrations

NEW QUESTION 100
In the CAB Workbench application, meeting notes and minutes are documented at the CAB meeting level.

True

False

NEW QUESTION 101
What is KCS (Knowledge Centered Services)?

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

A documented methodology to provide a set of best practices for creating and maintaining knowledge

A dashboard with specific visualization of the different knowledge bases and categories

An application that helps agents and managers to create cases from Knowledge articles

NEW QUESTION 102
One of the following is NOT a valid option in the “Content type” field in the Content item form.

Internal Content

KB Article

Catalog Content

External Content

NEW QUESTION 103
Configuration items can be created from asset management.

True

False

Explanation
One of the channels to create configuration items is from asset management.

NEW QUESTION 104
What should you use to capture data in a grid layout on a catalog item?

Cascade variable

Multi-row variable set

Grid variable

Enable set

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[2025] New CIS-ITSM exam Free Sample Questions to Practice [Q86-Q104]

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