Updated Dec-2023 Pass Sales-Cloud-Consultant Exam – Real Practice Test Questions [Q41-Q60]

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Updated Dec-2023 Pass Sales-Cloud-Consultant Exam – Real Practice Test Questions

Download Free Salesforce Sales-Cloud-Consultant Real Exam Questions

The Sales-Cloud-Consultant exam is a multiple-choice exam that consists of 60 questions that must be completed within 105 minutes. Sales-Cloud-Consultant exam covers a wide range of topics, including sales process design, sales productivity, sales forecasting, and more. Sales-Cloud-Consultant exam can be taken online or at a testing center, and there is a fee of $200 USD for each attempt.

Salesforce Sales Cloud Consultant Certification Exam is a highly sought-after certification for professionals in the field of sales and customer relationship management. Salesforce Certified Sales Cloud Consultant certification is designed to test a candidate’s knowledge and skills in the implementation and management of Sales Cloud solutions using the Salesforce platform.

NEW QUESTION 41
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?

Configure Case Assignment Rules

Configure Omni-Channel with Most Available Routing

Configure Live Agent Skills-based Routing

Configure Omni-Channel withLeast Active Routing

NEW QUESTION 42
How many additions do you use to clean a record with Data.com?

NEW QUESTION 43
We deal with a very large volume of merchants that fall under partner accounts. We need a way to easily track renewals for these accounts. The volume is too high to manually create renewal opportunities for each account. Is there a way to automate this?

NEW QUESTION 44
Universal Containers wants to ensure the contracted service level requirementsfor its clients are being met.
What should be configured to meet this requirement?

Entitlement processes, milestones, milestone actions, and entitlements

Entitlement processes, contracts, contract line Items, and entitlements

Entitlement processes, contract line items, milestones, and entitlements

Entitlement processes, contracts, milestones, and milestone actions

NEW QUESTION 45
Universal Containers has a complex sales process that requires two different sets of sales stages for opportunities with an opportunity amount above or below USD $100,000. What should a consultant recommend to meet this requirement?

Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount.

Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.

Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.

NEW QUESTION 46
Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What are two justifications for using third-party data enrichment tools?
Choose 2 answers

To survey customers to update their data

To enhance prospect data signaling intent to purchase

To find new prospects who match the selling segment

To create customer segments with personas and scoring

NEW QUESTION 47
The Cloud Kicks sales manager wants to deploy dynamic dashboards to show sales effectiveness in areas that sales members operate and manage.
Which two considerations should the consultant advise the sales manager about dynamic dashboards?
Choose 2 answers

Dynamic dashboards allow al! users to view data as any user.

Dynamic dashboards must be manually refreshed.

Dynamic dashboards require users to follow each component

Dynamic dashboards must be saved In public or shared folders.

NEW QUESTION 48
Management at Northern Trail Outfitters want to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers

Implement Collaborative Forecasting with quota attainment.

Implement Collaborative Forecasting with product family.

Build a forecast list view by product family groups

Build a custom forecast report showing product groups

NEW QUESTION 49
What are some common security challenges? (Select all that apply)

Consultants have different beliefs about the optimal level of security for clients

Different industries require and follow different security models

Marketing and sales organizations differ on how they access contacts.

Salesforce users must have access to the right records and only see relevant data.

NEW QUESTION 50
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.
Management wants better visibility into Chat’s influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

Create a lead report that identifies the number of new leads with the lead source “Chat”.

Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

NEW QUESTION 51
The sales management at UC is reviewing the quality of leads generated from marketing campaigns. What information is available to assist with this type of analysis? Choose 2 answers:

Average number of activities required to convert leads to opportunities

Percentage of leads that could not be contacted due to bad data

Percentage of leads converted to opportunities

Average amount of time required to convert leads to opportunities

NEW QUESTION 52
Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns.
Cloud Kicks wants to gain feedback on the implementation.
What should the Consultant recommend?

Complete a post-mortem.

Sign off on the Statement of Work.

Upgrade to the latest Salesforce release.

Undergo training.

NEW QUESTION 53
Universal containers use forecasts and closes business monthly, and it needs to store the details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month. What should a consultant recommend to meet this requirement?

Schedule a custom forecast report to run daily and store the results in a custom report folder.

Create an analytic snapshot run weekly and store the results in a custom object

Create an analytic snapshot to run daily and store the results in a custom object.

Schedule a custom forecast report to run weekly and store the results in a custom report folder

NEW QUESTION 54
Sales representatives at Universal Containers log activates on accounts, contacts, and opportunities. The sales
manager wants to create a report to see all activities on all of the accounts that the manager owns, including
activities on contacts and opportunities. Which report should be recommended to the sales manager?

Activities report on accounts and opportunities the manager owns

Activities report on accounts the manager owns

Activities report on accounts and contacts the manager owns

Activities report on accounts, contacts, and opportunities the manager owns

NEW QUESTION 55
What should you do when migrating Opportunities?

Determine ifyou need to load owner who are not current users

Always load all owners, including those who are not current users

Only load owners who are current users

Load all available data, including owners

NEW QUESTION 56
Universal Containers’ (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them.
What should a consultant recommend that use to solve this issue?

Enhanced Folder Sharing

NEW QUESTION 57
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone
to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

Install an adapter from AppExdiange to work with third-party cn systems.

Enable Live Agent in their community to chat with an agent.

Assign the correct Salesforce users to the Call Center.

Create a softphone layout and assign to user profiles.

Assign the Salesforce CTI license to Salesforce users.

NEW QUESTION 58
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?

Create different record types and sales processes for each line of business, and use workflow field ‘-‘ updates to assign stages.

Create different record types and sales processes for each line of business and assign different stages to
‘-‘ each page layout.

Create different record types and sales processes for each line of business, and assign different sales ‘-‘ processes to each page layout

Create different record types and sales processes for each line of business, and assign different page ‘-‘ layouts to each record type.

NEW QUESTION 59
A Consultant has created a custom formula field on Opportunity that multiplies the Opportunity Amount by the Account’s Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?

The User currency

The Corporate currency

The Account currency

The Opportunity currency

NEW QUESTION 60
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company
requires quick iterations and a speedy project completion. The company has requested frequent project updates
for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

Kanban

Lightning Platform

Agile

Waterfall