Exam Dumps VCE

QUESTION 56
What is typically needed to assign complex incidents to support groups?

QUESTION 57
Who is responsible for defining metrics for change management?

QUESTION 58
What helps diagnose and resolve a simple incident?

QUESTION 59
Which dimension considers how knowledge assets should be protected?

QUESTION 60
Which is a purpose of the ‘engage’ value chain activity?

QUESTION 61
Which is NOT a sub-process of capacity management?

QUESTION 62
Which practice needs people who understand complex systems and have creative and analytical skills?

QUESTION 63
Which is an objective of the design coordination process?

QUESTION 64
When planning ‘continual improvement’, which approach for assessing the current state of a service is CORRECT?

QUESTION 65
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

QUESTION 66
Which service lifecycle stage provides the following values to the business?

QUESTION 67
Which dimension includes a workflow management system?

QUESTION 68
Which is the correct combination of items that makes up an IT service?

QUESTION 69
Which statement BEST describes the value of the service transition stage to the business?

QUESTION 70
Which two statements about the ‘service request management’ practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests

QUESTION 71
What are the MOST important skills required by service desk staff?

QUESTION 72
Which statement about change management is CORRECT?

QUESTION 73
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

QUESTION 74
What is defined as any component that needs to be managed in order to deliver an IT service?