Pass Field-Service-Lightning-Consultant Exam with Updated Field-Service-Lightning-Consultant Exam Dumps PDF 2023 [Q114-Q138]

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Pass Field-Service-Lightning-Consultant Exam with Updated Field-Service-Lightning-Consultant Exam Dumps PDF 2023

Field-Service-Lightning-Consultant Exam Dumps – Free Demo & 365 Day Updates

Salesforce Field-Service-Lightning-Consultant Exam is an essential certification for anyone who wants to specialize in Field Service Lightning. It validates the candidate’s knowledge and skills in designing and implementing Field Service Lightning solutions that meet the needs of clients. Salesforce Certified Field Service Lightning Consultant certification exam is challenging, but with the right preparation and experience, candidates can pass the exam and achieve their career goals.

The Field Service Lightning certification exam tests the candidate’s knowledge of the Salesforce environment, including Salesforce Service Cloud, Lightning Experience, and Field Service Lightning. Field-Service-Lightning-Consultant exam aims to evaluate the candidate’s ability to implement and configure Field Service Lightning solutions, including service territories, scheduling, optimization, and mobile solutions.

NEW QUESTION 114
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

Create a Process Builder to generate a report.

Create a custom report.

Use the standard Service Report

Use the standard Work Order email template.

NEW QUESTION 115
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

Create a work rule with two required skills

Create a two-service crew

Create a crew with two technicians

Create two service appointment

NEW QUESTION 116
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

Include the Match Territory Work Rule in the Scheduling Policy.

Mark the Service Territory’s Resources as Required on the Service Appointments.

Ensure the Resource’s Address is in the same Match Territory as the Service Appointments.

Include the Resource Availability Work Rule in the Scheduling Policy.

NEW QUESTION 117
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

Create a work order and work order line

Create return order and return order line item

Create a product request and product request line item

Create a return order and relate it to the product

NEW QUESTION 118
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?

Create the formula to calculate the time zone offset from the user to territory time zone

Set the dispatch console to display in territory time zone in the field service settings

Set the dispatch console to display in the user time zone in field service settings

Configure the dispatcher user time zone to the same as territories they manage

NEW QUESTION 119
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

Scheduled start, scheduled end

Actual start, actual end

Earliest start permitted, due date

Arrival window start, arrival window end

NEW QUESTION 120
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

Configure Status Transitions based on Resource Type.

Limit Status Transition based on Profile.

Allow Status Transitions based on Role.

Block Status Transitions using a Validation Rule.

NEW QUESTION 121
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?

Add product to the products required related list on the asset object

Add product to the products required related list on the work type object

Add product to the work order products related list on the work type object

Add product to the work order products related list on the asset object

NEW QUESTION 122
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

Accounts

Service Resources

Work Orders

Resource Absences

Work Types

NEW QUESTION 123
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?

Field service mobile app

Salesforce mobile app

Work Order records cannot be updated on a mobile device

Salesforce Touch

NEW QUESTION 124
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field “In Jeopardy.”

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

NEW QUESTION 125
Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Add all other Resources as Excluded Resources.

Add the Resource as a Required Resource.

Add the Resource as a Preferred Resource.

Add the Account as one of the Resource Skills.

NEW QUESTION 126
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer’s location.
What set of steps should a Consultant recommend to dispatch the Technician?

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

NEW QUESTION 127
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?

Set the polygon assignment policy to the highest level.

Set the territory assignment policy to the highest level.

Set the territory assignment policy to the lowest level.

Set the polygon assignment policy to the lowest level.

NEW QUESTION 128
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up. ” The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Create custom fields to capture that the Wrap Up Activities have been completed.

Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Workflow to close the Milestone when the Wrap Up is complete.

NEW QUESTION 129
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Orders with Operating Hours.

Work Types with Service Level Agreement.

NEW QUESTION 130
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?

Adjust the scheduled end field on the service appointment

Change the status field on the service appointment

Update the in-jeopardy field on the service appointment

Post the service appointment chatter feed

NEW QUESTION 131
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

Create operating hours for the Service Appointment.

Create operating hours for the Service Resource.

Create operating hours forthe Optimization Engine.

Create operating hours for the Service Territory.

NEW QUESTION 132
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three)

Google Traffic Data

Service Appointment Dependencies

Resource’s Home Base

Service Appointments

Resources Travel Speed

NEW QUESTION 133
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Create an Apex Trigger.

Build a Workflow Rule.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

NEW QUESTION 134
Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model

Service resources will track van stock. Location will track time and customer sites

Location will track van stock. Account will track consigned products

Service resources will track van stock. Products consumed will track item at customer’s site

Location will track van stock and items at customer’s site

NEW QUESTION 135
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

Configure and add excluded and required required resource business objectives to scheduling policies.

Configure customer preferences on the service resource record.

Configure resource preferences on the account or work order.

Configure and add excluded and required resource work rules to scheduling policies.

NEW QUESTION 136
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

Add the Service Territory Location Related List on the Service Territory page layout.

Add the Service Territory Location Related List on the Location page layout.

Create the Service Territory Locationas a Location lookup field.

Create the Service Territory Location as a Service Territory lookup field.

NEW QUESTION 137
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

NEW QUESTION 138
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?

Add Fields on the Page Layout.

Configure Field Sets on the Service Appointment.

Use Lookup Fields.

Create CSS in the Dispatcher’s Console.