[May 24, 2022] Powerful GCP-GC-ADM PDF Dumps for GCP-GC-ADM Questions [Q37-Q54]

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[May 24, 2022] Powerful GCP-GC-ADM PDF Dumps for GCP-GC-ADM Questions

Authentic GCP-GC-ADM Dumps – Free PDF Questions to Pass

What is the Exam Cost of Genesys GCP GC ADM Exam

GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.

NEW QUESTION 37
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Update the Do Not Call list with records that have the appropriate wrap-up code

Determine how many evaluations per hour to assign to a quality evaluator

Set up a schedule to run a daily report

Automatically assign an evaluation for all calls over 5 minutes

Determine how long to retain recordings and whether to archive or delete them

Reference:
https://help.mypurecloud.com/articles/about-quality-policies/

NEW QUESTION 38
The deviation from the forecast versus the real time can be monitored in the best way through
.

Real time adherence

Historical adherence

Intraday monitoring

View Agent schedule

Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

NEW QUESTION 39
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

3, 5, 4, 2, 1

3, 5, 1, 4, 2

3, 5, 1, 2, 4

3, 4, 5, 2, 1

NEW QUESTION 40
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

NEW QUESTION 41
What is a DNC list?

A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

A DNC list is another name for a contact list.

A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

A DNC list is a table containing phone numbers that a campaign should never dial.

NEW QUESTION 42
What is a critical

Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

Critical Questions are Questions that the agent must answer.

Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

If answered “No”, critical Questions will result in an evaluation score of zero for the interaction.

NEW QUESTION 43
What does it imply when a campaign does not dial a list of telephone numbers?

They are in the DNC list

The call went unanswered

Unable to reach the customer

The telephone number is wrong

Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/

NEW QUESTION 44
Where are Genesys Cloud call recordings stored?

Recording Management

Cloud

Web Service

AWS Cloud

Reference:
https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

NEW QUESTION 45
Which definition matches the After Call Work option Mandatory, Time-boxed?

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

NEW QUESTION 46
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

NEW QUESTION 47
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

The ability to receive and route specific tweets to agents so that they can respond to those tweets

The ability to create and manage a Facebook page

The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

The ability for customers to access their accounts via social media channels

NEW QUESTION 48
Which of the following media types can be selected when creating a report? (Choose three.)

Chat

Voicemail

Voice

NEW QUESTION 49
What is the Alerting Timeout with regard to Queue configuration?

This is how long the interaction will alert before disconnecting

This is how long the agent has to complete after call work

This is how long the interaction will wait to begin alerting the agent

This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

NEW QUESTION 50
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

NEW QUESTION 51
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Employee

Master Admin

Genesys Cloud User

Admin

Telephony Admin

Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/

NEW QUESTION 52
Call Recording is enabled in .

Admin > Telephony

Admin > Quality

Admin > Contact Center

NEW QUESTION 53
What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

Avant

Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/

NEW QUESTION 54
What are callable time sets?

Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.

Callable Time Sets provide a way to define your own time zones to associate with a campaign.

Callable Time Sets are used to define when a campaign starts and stops.

Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/

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