Latest SAP C-C4H510-04 Exam questions and answers [Q69-Q89]

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Latest SAP C-C4H510-04 Exam questions and answers

ExamDumpsVCE C-C4H510-04 Exam Practice Test Questions (Updated 115 Questions)

NO.69 Which key user tool allows you to change field properties on the SAP Service Cloud UI?

Code list restriction

Mashup

Workflow rules

Adaptation

NO.70 Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.

Account

Resource scheduler

Warranty

Contacts

NO.71 Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

Cause category

Maintenance category

Warranty category

Incident category

Process category

NO.72 When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty

NO.73 Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

Scoping attribute set

Maintenance plan

Maintenance measurement and readings

Setup deals

NO.74 What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

The system can be set up so that certain incident categories are not covered.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

Routing rules can be applied to warranties.

NO.75 Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Contracts

Tickets

External pricing

Activities

NO.76 Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Write an e-mail to your implementation partner.

Write a message to SAP via social media.

Report an incident in SAP Service Cloud and forward to the requester.

Report an incident in SAP Service Cloud and forward to the provider.

NO.77 Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Delete

Update

Upsert

Insert

NO.78 For which element do you maintain attributes such as password and security policy?

Employee

Business role

Business user

Service agent

NO.79 You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for date profiles.

Create a workflow rule.

Maintain the fine-tuning activity for contracts.

Select the relevant scoping question.

NO.80 What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Set scoping questions and outgoing e-mail details in fine-tuning.

Configure the e-mail address in the communication channel.

Create an e-mail template for responses.

NO.81 Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Document types

Maintenance plan

Service category

Priority

NO.82 The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

NO.83 What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

Incidents

Territories

Employees

Service agents

NO.84 When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.

Change the priority to escalated.

Push the incident to SAP Service Cloud support.

Set up a multi-step approval process.

Start processing.

NO.85 Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

NO.86 How can you restrict access to Product View?

Service Unit of Employee

Employee

Territories

Sales Data of Employee

NO.87 Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

NO.88 Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.

Installed bases

Service contracts

Contacts

Registered products

NO.89 Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

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