6211 Dumps To Pass Avaya Certified Implementation Specialist Exam in One Day (Updated 78 Questions) [Q10-Q30]

Rate this post

6211 Dumps To Pass Avaya Certified Implementation Specialist Exam in One Day (Updated 78 Questions)

6211 Exam Brain Dumps – Study Notes and Theory

Avaya 6211 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the Multimedia sample applications that are installed with Contact Center Multimedia Describe the Communication Control Toolkit components
Topic 2	Configure the required properties to route Web communication or Web chat contacts to agents Describe the components of the Contact Center Multimedia solution architecture
Topic 3	AACC Multimedia System Monitoring and Routines Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
Topic 4	Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications Multimedia Configuration and Administration
Topic 5	Describe the components required to route email contacts including rules, rule components, and limitations Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
Topic 6	Describe real-time and historical reporting for multimedia contacts Configure the Multimedia settings for Contact Center Agent Desktop

NEW QUESTION 10
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?

Single standard XML file or flattened XML file

Single standard HTML file or flattened HTML file

Single standard CSV file or flattened CSV file

Single standard XSD file or flattened XSD file

NEW QUESTION 11
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

Customized Web pages, displays to the customer.

A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.

Customized Web pages, with customized look and feel, and business logic must be created by the customer.

The External Web server determines the skillset andpriority assigned to the contact.

NEW QUESTION 12
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

Agent Desktop Configuration, User Settings

Agent Desktop Configuration, Resources

Agent Desktop Configuration, General Settings

Agent Desktop Configuration, Default Closed Reasons

NEW QUESTION 13
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

Open Queue Engine

The Rules Engine

The Inbound Message Handler

The Outbound Message Handler

The Inbound Mail Handler

The External Message Handler

NEW QUESTION 14
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

IM_

EM_

OB_

VM_

NEW QUESTION 15
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?

To record the dialing of an outbound call

To end the outbound call

To record the state of an outbound call

To answer an outbound call

NEW QUESTION 16
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

CCT Trace Control

CCT Console

CCT Reference Client

CCT API

NEW QUESTION 17
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A multimedia suffix is added to the skillset name.

A multimedia prefix is added to the skillset name.

A multimedia disposition code is added to the skillset.

Multimedia is added to the skillset name.

NEW QUESTION 18
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Inbound Mall Manager Server

Inbound Mail Server

Inbound Mall License Server

Inbound Mail Application Server

NEW QUESTION 19
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

Accessing the address book

Transferring the call

Getting workitem status

Copy the calling number from the workitem.

NEW QUESTION 20
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

https://support.avaya.com web site

NEW QUESTION 21
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Server

Skillset

Agent

Web Comms

NEW QUESTION 22
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

Enter the SIP address of the agent phone set In the Voice URI field.

Select the “Enable CTI for this agent” option.

Select the “Create CCT agent” option.

Set the agent user type to “Supervisor/Agent”.

NEW QUESTION 23
Which tool displays the status counts for each multimedia contact type?

Contact Center Database Dashboard

Multimedia Data Management

Contact Center Database Maintenance

Multimedia Dashboard

NEW QUESTION 24
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

Inbound Mail License Server

Inbound Mail Server

Inbound Mail Manager Server

Inbound Mail Application Server

NEW QUESTION 25
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

GIVE RAN

GIVE MUSIC

QUEUE TO SKILLSET

GIVE IVR

NEW QUESTION 26
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server.

On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

NEW QUESTION 27
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

Preview dialing

Predictive dialing

Predetermined dialing

Progressive dialing

NEW QUESTION 28

Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

Launch the screen pop externally on the user’s browser

Launch the screen pop Internally in the tab of the Agent Desktop

Launch the screen pop externally in the agent’s Conferencing software

Launch the screen pop Internally in the Initial screen of the Agent Desktop

NEW QUESTION 29
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

Accessing the address book

Transferring the call

Getting workitem status

Copy the calling number from the workitem.

NEW QUESTION 30
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

the Outbound Campaign Management Tool

the CCMA

the Multimedia Contact Manager

the E-mail Manager

Loading …