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Online Questions – Valid Practice To your C_C4H510_04 Exam (Updated 112 Questions) [Q15-Q29]
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Online Questions – Valid Practice To your C_C4H510_04 Exam (Updated 112 Questions)

Practice To C_C4H510_04 – Remarkable Practice On your SAP Certified Application Associate – SAP Service Cloud 2011 Exam

SAP Service Cloud Certification Exam Details:

Exam Name SAP Certified Application Associate – SAP Service Cloud 2011
Passing Score C_C4H510_04 – 63%
Reference Books C4H440, C4H510
Exam Code C_C4H510_04
Number of Questions 80
Duration 180 mins

 

NEW QUESTION 15
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 16
Which business function in the account master will block the release of quotes to SAP S/4HANA?

 
 
 
 

NEW QUESTION 17
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 18
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

 
 
 
 

NEW QUESTION 19
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 20
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.

 
 
 
 
 

NEW QUESTION 21
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 22
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 23
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 24
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 25
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

 
 
 
 

NEW QUESTION 26
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

 
 
 
 

NEW QUESTION 27
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 28
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

 
 
 
 

NEW QUESTION 29
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

 
 
 
 

SAP C_C4H510_04 Exam Syllabus Topics:

Topic Details
Topic 1
  • Perform tasks associated with the maintenance of employees
  • Explain Time Recording and Fulfillment in Service Tickets
Topic 2
  • Explain Installed Base & its usage in Service Tickets
  • Identify the different Service Processes and their capabilities
Topic 3
  • Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration
  • Service Elements and Notificationa
Topic 4
  • Communication channels for Service Tickets
  • Explain Registered Products & their usage in Service Tickets
Topic 5
  • Explain Contracts & Case Management in Service Tickets
  • Explain Warranty Management & its usage in Service Tickets
Topic 6
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Knowledge Base in SAP Service Cloud
Topic 7
  • Leverage MS Excel with SAP Cloud for Customer reports
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations

 

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