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Use Real 74970X Dumps – Avaya Correct Answers updated on 2022

Avaya Certified Support Specialist 74970X Exam Practice Dumps

NEW QUESTION 32
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 – Response is (“accounts”:
[(“messageService”:”SMS”,”name”:”smsdemo”,”url”:”www.pass4test.com”,”apiId”:”1″,”apiPasswo rd”:””,”extral”:””,”extra2″:””,”capabilities”:[(“type”:”TEXT”,”maximumLength”:160)],”identities”:[(“i dentifier”:”01715123456″)])]) Which component and log file contains log messages of this kind?

 
 
 
 

NEW QUESTION 33
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

 
 
 
 

NEW QUESTION 34
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

 
 
 
 

NEW QUESTION 35
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

 
 
 
 

NEW QUESTION 36
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

 
 
 
 

NEW QUESTION 37
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

 
 
 
 

NEW QUESTION 38
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

 
 
 
 

NEW QUESTION 39
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

 
 
 
 

NEW QUESTION 40
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

 
 
 
 

NEW QUESTION 41
While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

 
 
 
 

NEW QUESTION 42
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel In Avaya Oceana?

 
 
 
 

NEW QUESTION 43
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

 
 
 
 

NEW QUESTION 44
A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

 
 
 
 

NEW QUESTION 45
Refer to the exhibit.

 
 
 
 

NEW QUESTION 46
Which statement describes the function of the Work Assignment Snap-in?

 
 
 
 

NEW QUESTION 47
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

 
 
 
 

NEW QUESTION 48
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

 
 
 
 
 

NEW QUESTION 49
Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

 
 
 
 
 

NEW QUESTION 50
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

 
 
 
 
 

NEW QUESTION 51
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper – [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

 
 
 
 

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