102 Q&As in UPDATED Change-Management-Foundation Exam Questions Certification Test Engine to PDF [Q56-Q80]

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102 Q&As in UPDATED Change-Management-Foundation Exam Questions Certification Test Engine to PDF

Get The Important Preparation Guide With Change-Management-Foundation Dumps

QUESTION 56
WhichMBTIpreference would bring a rational approach to selecting an outcome?

Introvert

Feeling

Perceiving

Thinking

QUESTION 57
Which of the following statements about a communication plan are true?
1.Same overall format for all change initiatives
2.Content will differ depending on scale and complexity of change

Only 1 is true

Only 2 is true

Both 1 and 2 are true

Neither 1 nor 2 is true

QUESTION 58
Why do Line Leaders make effective Change Agents?

They have local decision-making authority

As leaders they are unaffected by the change

They can support and influence local staff

They have the time to dedicate to the change

QUESTION 59
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?

Brains

Political systems

Machines

Flux and transformation

QUESTION 60
Which is a description of the role of Line Management in the change process?

Develops communications networks across the organization

Tests thinking and advises on effective delivery of change

Provides financial resources to support specific change tasks

Ensure senior managers are committed to the changes

QUESTION 61
What role in change must promote an idea to potential Sponsors?

Idea-Generator

Sponsor

Targets

Change Agent

QUESTION 62
What role in change must promote an idea to potential Sponsors?

Idea-Generator

Sponsor

Targets

Change Agent

QUESTION 63
According to Herzberg’s research, which factor leads to high job satisfaction?

Responsibility

Working conditions

Salary

Security

QUESTION 64
When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channel is true?
A ‘rich’ channel allows for conversation a quick response, and the chance for interaction.
A ‘rich’ channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.

Only 1 is true

Only 2 is true

Both 1 and 2 are true

Neither 1 or 2 is true

QUESTION 65
Which is a correct description of how Tuckman’s five phases of team development work in practice?

Once a stage is completed a team never returns to it.

Successful teams always stay in the performing stage

Teams may go backwards or oscillate between the stages

An equal amount of time is spent in each stage

QUESTION 66
Which of the following is a purpose of creating a change management plan when preparing for change?

Document the set of typically recurring actions that contribute to change readness’

Provide a detailed schedule of project and their dependencies

Capture of full list of issues to be resolved before change can start

Record a list of all the change risks and the responsive actions required.

QUESTION 67
In neuroscience, which particularly rewards the brain’s need for Certainty?

Change delivered in small stages

Delegated decision-making through change

Group social events

Public praise

QUESTION 68
To show the change is on track, Change Managers must define and agree a set of measures that reflect the desired outcomes. What are these often called?

Islands of stability

Key performance indicators

Incremental milestones

Transition tranches

Comprehensive and Detailed In-Depth Explanation:
Measuring change progress is a critical responsibility in the APMG Change Management Foundation, ensuring alignment with objectives. The question seeks a term for outcome-focused measures. Let’s dive deeply into each option:
*Context: Change Managers need metrics to demonstrate success, not just activity completion. These measures must be defined collaboratively (e.g., with sponsors) and tied to desired outcomes (e.g., improved efficiency, customer satisfaction), providing evidence that the change is delivering value.
*Option A: Islands of Stability – This term, sometimes used in change literature, refers to fixed points (e.g., unchanged processes) providing comfort during upheaval. It’s about emotional anchoring, not measurement.
For example, retaining a familiar reporting structure during a tech rollout isn’t a metric but a stabilizing factor, making this irrelevant here.
*Option B: Key Performance Indicators (KPIs) – Correct answer. KPIs are quantifiable measures reflecting success against goals, widely used in change management. The APMG framework defines them as tools to track outcomes like sales growth post-training or error rates after a system upgrade. For instance, if a change aims to boost productivity, a KPI might be “average tasks completed per hour.” Agreed upon with stakeholders, KPIs show whether the change is on track, making them the standard term in this context.
*Option C: Incremental Milestones – Milestones mark progress (e.g., “training completed by Q2”), but they’re time-based checkpoints, not outcome measures. While useful, they don’t inherently reflect success (e.g., training might finish but not improve skills), so they’re less precise than KPIs for the question’s focus.
*Option D: Transition Tranches – This refers to phased delivery segments (e.g., rolling out software by department). It’s a strategy, not a measurement tool, and doesn’t assess outcomes, ruling it out.
*Deep Reasoning: KPIs bridge outputs (what’s done) and outcomes (what’s achieved). The APMG emphasizes their role in the Balanced Scorecard or benefits realization, distinguishing them from milestones (process-focused) or tranches (delivery-focused). For example, a KPI like “customer retention rate” directly ties to a change’s purpose, unlike a milestone like “system installed.”
*Example Application: In a retail change to improve service, KPIs might include “average customer wait time” or “Net Promoter Score,” agreed with managers to track progress, proving Option B’s fit.

QUESTION 69
Which of the following statements about diverse teams are true?
1.Provide greater creativity
2.Reach consensus sooner than teams of ‘similars’

Only 1 is true

Only 2 is true

Both 1 and 2 are true

Neither 1 nor 2 is true

QUESTION 70
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Make clear to people what is considered acceptable use of social media

Encourage people to make unrestricted use of social media

Allow people to evolve local rules on how to use social media

Encourage individuals to link workplace social media wit external contacts

QUESTION 71
Which action, taken as part of the four-step emergent change process, addresses the current consequences of the change not yet being a reality?

Identify what people are experiencing once the chances are complete

Capture what people are experiencing in the present state

Create a vision statement that captures the desired future state

Develop a route-map for implementing the required changes

QUESTION 72
According to Lewin’s Force-field analysis’ which action needs to occur if an organization desires to make change more quickly?

Driving forces need to be decreased

Driving forces need to be augmented

Restraining forces to be increased

Resisting forces need to be increased

QUESTION 73
Which of the following statements about data analytics are true?
1.The more data you have, the better the results
2.Obtaining new data from external sources is beneficial and removes bias

Only 1 is true

Only 2 is true

Both 1 and 2 are true

Neither 1 nor 2 is true

QUESTION 74
Which item should be included within the communication plan?

The expected benefits of implementing a change

The reasons behind change initiative and the priorities for implementation

Details on what preparations have the completed prior to a change

How the results of a communication activity will be monitored and evaluated

QUESTION 75
Which workplace provision addresses Maslow’s social needs?

Job security

Career development opportunities

Team-building exercises

Generous pensions

QUESTION 76
Both numerical and subjective methods can build a picture of how effective your change interventions are.
Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Qualitative

Quantitative

Leading

Lagging

QUESTION 77
Which advantage relates to using a Persona to understand a stakeholder group?

Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed

Enable a better understanding of the level of influence this stakeholder group has in the organization

Allow tracking of how the members of this stakeholder group performance against their objectives

Facilities more creative and innovative thinking amongst members of this stakeholder group

QUESTION 78
According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

Meeting customer need is more important than profit

Senior management grades are entitled to ‘executive’ chairs

The team motto is ‘to deliver excellent service’

The required behaviors are set out in the employee’s guide

QUESTION 79
Which advice is given about managing the ‘complex responsive processes’ that surround emergent change?

He prepared to spend time addressing every specific issue that anses

Focus on the main purpose of the change father than specific events

Restrict communications about change to only those who need to know

Ignore any ‘unofficial’ discussions between managers and staff

QUESTION 80
Which is an effect in an organization if the psychological contract between an organization and its staff is broken?

Additional change agents will be need to be appointed

Staff will be more willing to help achieve the outcomes of change

The likelihood of achieving performance targets reduces.

There will be no effect if senior managers maintain discipline

APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Change Management Planning: This section covers creating a change management plan, integrating change management with project management, and resource allocation for change initiatives.
Topic 2	communication methods and channels, and effective messaging for different stakeholder groups.
Topic 3	Communication in Change Management: This section covers developing a communication strategy
Topic 4	Ethics and Change Management: This section covers ethical considerations in change management, managing the human side of change, and organizational and individual needs.
Topic 5	Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.