[Q18-Q42] 2024 Reliable Study Materials & Testing Engine for ARC-801 Exam Success!

NEW QUESTION 18
Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

Push the data into Salesforce and implement an archival strategy.

Write custom Apex code to retrieve the data in real time from external systems.

Re-architect the implementation using Salesforce Connect and external objects.

NEW QUESTION 19
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team’s workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs’ Choose 3 answers

Create an opportunity when a customer clicks a cross-sell or upsell email link.

Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

Set up lead nurturing with Marketing Cloud and automate emails through journeys.

Stop creating leads in Sales Cloud for abandoned carts.

Put all leads from the abandoned carts in a queue.

NEW QUESTION 20
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce’s core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers

Product and Pricing are set up with CPQ as the source of record.

The source for the data feed to ERP is the CPQ Order object.

All data points on products should be mapped and replicated between CPQ and B2B Commerce.

Cart and Order record owners are mapped to Quote and Quote Line record owners.

NEW QUESTION 21
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.

Migrate archived data to Heroku and active and semi-active data to Salesforce.

Migrate all complaint records m the Case object to provide a 360-degree customer view.

Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.

Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

NEW QUESTION 22
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budget during the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team’s concerns during the build?

Help the executive team develop a governance framework; and team to focus on those concerns throughout the build and track the budget.

Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

Assure the executive team that the current project is at a fixed scope and there will not be any overrun on budget.

NEW QUESTION 23
Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

Implement an embedded web view of B2B Commerce within the Service Console.

Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Provide access to B2B Commerce data within the Service Console so they can see the cart.

Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

NEW QUESTION 24
Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers as incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should the steps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC’s CRP will be the system of record for invoices?

Lead, Opportunity, Quote, Order, Invoice, Payment, ERP

Lead, Opportunity, Quote, Order, ERP

Opportunity, Quote. Invoice, Payment, CRP

Lead, Quote, Opportunity, Order, Invoice. ERP, Payment

NEW QUESTION 25
A Solution Architect that been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours.
Which integration solution should the Solution Architect recommend for the company’s business needs?

Salesforce Data Loader

MuleSoft Anypoint Platform

MuleSoft Composer

Platform Events

NEW QUESTION 26
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

Engage Salesforce services to manage all governance and represent as the Steering Committee.

Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.

Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.

Engage a third-party company to manage all governance and represent as the Steering Committee.

NEW QUESTION 27
At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource’s day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.

Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.

Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.

NEW QUESTION 28
Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Productand Product Category objects.
What should a Solution Architect recommend to achieve this?

Done data records and translate.

Enable Translation Workbench.

Add custom field with translations

Enable Data translation for B2B Commerce.

NEW QUESTION 29
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

Select an AppExchange app that sends a survey to each customer after a work order is completed.

Use the existing survey tool by integrating the responses to Case number and User record.

NEW QUESTION 30
AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company’s stated priorities?

Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.

Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.

Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.

Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

NEW QUESTION 31
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

Third-party research from well-known organizations

Jobs To Be Done Framework

Comprehensive Surveys to End Customers

User Stories Creation with End Customers

NEW QUESTION 32
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

Facilitate a strategy session with the executive leadership team to better understand their individual business units’ priorities to achieve the business objectives.

Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

NEW QUESTION 33
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company’s next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers

Begin requirements gathering for integrations and data migration

Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.

Consult with the IT department to review the extension requirements.

Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.

NEW QUESTION 34
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

Ensure all data objects across the different clouds have a unique external identifier

Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.

Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

Identify key drivers and high-level data scope behind the needfor a consolidated reporting.

Draft a solution to show how consolidated reporting can be done using CRM Analytics.

NEW QUESTION 35
Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

Implement an embedded web view of B2B Commerce within the Service Console.

Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Provide access to B2B Commerce data within the Service Console so they can see the cart.

Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

NEW QUESTION 36
Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce’s multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC’s sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

Salesforce B2B Commerce

Salesforce CPQ

Salesforce Sales Cloud

Third-party data warehouse

NEW QUESTION 37
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error “UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record”. There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

Use the import wizard instead of Bulk API.

Sort the order product records by account and order before the Bulk API load.

Change the Bulk API call to use Bulk API 2.0.

Add a retry process for the records rejected by this error.

NEW QUESTION 38
Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC’s releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

Create a regular sprint cadence across the different teams to demonstrate new functionality.

Utilize the last sprint to include functionality that was missed from previous sprints.

Fix the scope of the sprint during release planning regardless of how long it takes.

Use the last sprint of the release to stabilize it and eliminate identified issues.

NEW QUESTION 39
Northern Trail Health has clients that have more than 10,000 employees. The company’s Customer Service team handles requests from its client’s employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.

Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.

NEW QUESTION 40
Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers

Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.

Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.

Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.

NEW QUESTION 41
Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC’s needs?

Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.

Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.

Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.

Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.

NEW QUESTION 42
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

Create recurring office hours for end usersto call in to speak directly with the Solution Architect.

Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.

Suggest that the executive team tie performance metrics to Salesforce usage.

Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.