Cisco 500-442 Daily Practice Exam New 2023 Updated 62 Questions [Q22-Q44]

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Cisco 500-442 Daily Practice Exam New 2023 Updated 62 Questions

Use Valid 500-442 Exam – Actual Exam Question & Answer

To prepare for the Cisco 500-442 certification exam, candidates are recommended to take the Administering Cisco Contact Center Enterprise (ACCE) course, which provides comprehensive training on the CCE solution. In addition, candidates can also use study materials and practice exams to help them prepare for the exam. Passing the Cisco 500-442 certification exam demonstrates the candidate’s expertise in administering and managing Cisco CCE solutions, and it is a valuable credential for professionals seeking to advance their careers in the contact center industry.

The Administering Cisco Contact Center Enterprise certification course is designed to give you a comprehensive understanding of the Cisco Unified Contact Center Enterprise and its role in contact center operations. With the certification, you can qualify for positions that require expert-level administration of the Cisco Unified Contact Center Enterprise system, such as a Contact Center Administrator, System Engineer, or Network Administrator.

NO.22 Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

ICM script

Skill Targets

Network VRU

Call type

Media routing domain

NO.23 What are two parts of a Single Sign-on message flow? {Choose two.)

IdS detects the user has an invalid access token

IdS detects the user has a valid access token

IdS provides a login page for authenticating the user

IdP provides a login page for authenticating the user

Browser issues PUT of the Finesse desktop with an access token

NO.24 How many teams can an Agent be a part of?

unlimited

NO.25 Which variable remains available to all scripts in the system until reset?

Caller Entered digits

Call variable

User variable

Peripheral variable

NO.26 Which two functionalities should a Contact Center typically be provided? (Choose two.)

Routing Protocols

TCP/IP

IVR and Queuing

Surveys

Skill-Based Routing

NO.27 In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

Wrap-up on Incoming, set to Required

Enable “Require Logout Reason”

Enable “Require Idle Reason”

Wrap-up on Outgoing, set to Required

NO.28 What are the two main features of the Cisco VVB? (Choose two.)

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

NO.29 How does CUCM function in CCE?

Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

NO.30 Which two components must a script be associated with to run? (Choose two.)

CED

Media Routing Domain

Skill Target

Call Type

Dialed Number

NO.31 Which server holds the .wav files on a UCCE environment?

VXMLGW

CVP reporting server

ICM Router

Media Server

NO.32 What is the suggested mechanism to offer coaching to agents by supervisors?

TeamMessage

Desktop chat

Whisper coaching

NO.33 How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

the number of calls the agent has taken

the Weight of the attribute

the agent with the Most Attributes

Longest Available

NO.34 Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

ICM script

Skill Targets

Network VRU

Call type

Media routing domain

NO.35 Which two components are needed to setup RONA? (Choose two.)

Agent Permission levels

Call Routing Logic

System timers

Skill Target Configuration

Attribute settings

NO.36 How many clusters of Finesse will a single PG support?

one

two

three

four

NO.37 What are two channels or features supported by ECE? (Choose two.)

TSMS

Chat

Courtesy Callback

Callback

NO.38 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

CCE Admin page

Domain Manager

Active Directory

Configuration Manager

NO.39 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

CCE Admin page

Domain Manager

Active Directory

Configuration Manager

NO.40 What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Script Editor

Call Trace

Reason Code

Workflow

Config Manager Tools

NO.41 Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Configure set variable in ICM script editor